Dynabook - Leading Innovation

***** Mobilecare Customer Update *****

Dear Customers,

From 1st April 2021, Dynabook Service booking portal is going through changes, namely:

  • Mobilecare Auckland will cease operations. All service will be carried out by Dynabook Authorised Service Providers in New Zealand. Refer to https://anz.dynabook.com/service-centres?r=nz
  • Online Service Status feature will no longer be available. For any status updates, please contact our support line https://anz.dynabook.com/customer-contact/support
  • New notebooks purchased on or after 1st April 2021 may not be validated on this portal, in which case the model and serial number will need to be entered manually on the form.

This portal is exclusive for all Key Account (Corporate/Government/Schools) and Registered Service Plan (such as onsite service) customers who require a service for their Dynabook & Toshiba notebooks.

All Retail and Standard Service customers who require a service for their notebooks through our Authorised Service Provider, click below.

Australia: https://anz.dynabook.com/service-centres?r=au
New Zealand: https://anz.dynabook.com/service-centres?r=nz

If you purchased your machine outside of Australia or New Zealand call our Support Centre on 13 30 70 (Australia) or 0800 445 439 (New Zealand). 8am-6pm (AEST) Monday-Friday, Excluding national public holidays.

Please note: By booking a request online, you are agreeing to our warranty Terms & Conditions, which states that if the fault is found to be non-warranty (for example, a software issue or physical damage), then our minimum service fee is payable.

* details required to be entered

Serial Number:
*

Note: The Serial Number of your Notebook is located at the bottom of the unit. For example, the MODEL/PART NUMBER is PTM40A-ONU009 and the SERIAL NUMBER is X9999999J. Example

Special Service Code:
(Leave Special Service Code blank, unless instructed by Dynabook to enter a code)
I agree to the Terms & Conditions and give my authorisation for repair, where Dynabook is NOT responsible for any data* loss/corruption and data* security associated with a repair (It is recommended to back up your data to an external device prior to service) and quotation will be provided for non-warranty prior to the repair being commenced.
(*Data - includes programs, documents and any other information stored on the computer).